If you have any questions regarding your order please contact us via email with your name, order number, and detailed question. We will contact you during normal business hours, Monday - Friday.
RETURNS/EXCHANGES (US ONLY)
- Returns/exchanges are only permitted within 30 days of receiving your order. Refunds/exchanges will not be permitted on items returned after 30 days.
- Washed or used Items cannot be returned or exchanged.
- Exchanges must be for items of equal or lesser value.
House Of Gainz is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. In the event that a package is lost or damaged during shipment the customer is responsible for filing all claims with the mail carrier. House Of Gainz is not responsible for any package(s) once it is in the hands of mail carrier.
We do not accept items to be exchanged that were already previously exchanged.
*All sales outside of the US are final*
Orders placed after 2pm on Fridays, and throughout the weekends, will be processed on Mondays. Please note that even if 2-Day or Overnight shipping is selected it will not be processed till the next business day.
On occasion we do not have the entire order printed and we have to print the shirt to order. In these cases the order may take slightly longer to get to you. If this happens, we will make every attempt to notify you of the issue.
For international orders please note that in some cases your country may charge you duties, taxes, or import fees. We have no control over those and are not responsible for those fees!
*Any order, domestic or international, that is returned back to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for reshipment of the package. We do not cover/reimburse for shipping costs in regards to a return/exchange.
QUALITY AND WASHING INSTRUCTIONS
To ensure the quality and integrity of the garment, we suggest washing them on machine wash cold, with an initial water temp not exceeding 30°C or 65–80°F.
All garments and fabrics are blends, or pre-shrunk to ensure a true fit after washing. To preserve the print as well as possible it is suggested to wash the garment inside out ( with the printed side in ).